You will find My Tignes points of sale in each village and at the following activity sites:
There are two collection points for your order:
You can also visit one of the My Tignes sales outlets.
No, you can buy an entry ticket individually for each activity and access them without a My Tignes card.
There are several types of card. Each has its own validity period and number of activities:
The days of validity are consecutive, from the 1st day of use.
You can choose a card that corresponds to the length of your stay, or choose another formula that corresponds more closely to your wishes (for exemple, you can buy a 7-day card for a two-week stay).
The first day of validity corresponds to the date you chose when you placed your order.
The activation date must correspond to the first day of activity. If you arrive in the resort on Saturday, we recommend that you activate your card on Sunday so that you don't lose a day.
Log on to the application or the tignes.net website to buy your cards online
OR
Go to one of our points of sale when you arrive in Tignes.
Go to the My Tignes online shop. You will be asked for proof of age for a Baby or Vermeil card, which you can add directly during your online purchase.
Click here to visit our web page listing approved accommodation providers.
OR
Contact your accommodation provider or private hire company directly.
Your accommodation provider will send you a promotional code that will enable you to benefit from the preferential rate.
Then go to the My Tignes online shop to buy your cards. On the payment page for your order, enter the promotion code provided by your accommodation provider.
Go to one of our My Tignes sales outlets and we will give you a new one free of charge.
Go to one of our My Tignes sales outlets, where our teams will be able to help you,
OR
Contact the My Tignes hotline by telephone on +33 (0)4 79 40 29 92
Go to the My Tignes section of the Tignes app,
OR
On the Tignes website, in the My Tignes section.
If you have never had a My Tignes account, go to your My Tignes account page and click on "I am not yet a customer".
Then enter your email address and set your password.
On the login page for your personal area, enter your e-mail address and click on the "Forgotten your password" button.
From the main menu of your My Tignes account, go to "Main Contact" then click on "change my password".
Contact the My Tignes hotline by telephone on +33 (0)4 79 40 29 92 – Open 7 days a week from 09:00 to 12:00 and from 13:30 to 18:00
Or
Visit one of our My Tignes sales outlets where our teams will be able to help you.
The main contact is the holder of the personal space from which you can manage your card(s) and book activities.
The contact information will be linked to the corresponding My Tignes card: surname, first names and date of birth, telephone and postal details.
It is essential to enter a main contact in the "your personal details" section of the menu in your personal area.
Otherwise, the cards cannot be activated.
These are members of your family or friends who come to Tignes with you and who would also like to have their My Tignes card.
1 card = 1 contact
All these cards are managed from 1 single personal space: that of the "main contact".
1 account = 1 or more cards
A contact's information is linked to their My Tignes card: surname, first name and date of birth.
If you already have a My Tignes personal space, log in directly with your login details. If you have forgotten your password, click on "Forgot your password".
If you do not have a My Tignes personal space, follow the instructions given in the order confirmation e-mail you received: either after a purchase on the online shop, or after your accommodation provider has ordered the cards for you.
Visit one of our My Tignes sales outlets, where our teams will be able to help you,
OR
Contact the My Tignes hotline by telephone on +33 (0)4 79 40 29 92
To request the deletion of your My Tignes account and your personal data, please send an e-mail to mytignes@tignes.net
From your My Tignes account, click on the "Book my activities" section to display the activity schedule and book available slots.
From your My Tignes account, click on "View my bookings". Select the people to see their bookings.
Activity bookings are only possible from the first day of validity of the card.
If the first day of validity of your card is Saturday 29 June, you will not be able to start booking until that day.
Either the date you have chosen is more than 2 days away, or the time slot you have chosen is full.
Bookings are only opened 2 days in advance to avoid all activities being fully booked in the first few days of your stay. This way, everyone has the chance to take advantage.
Your card is automatically activated on the 1st day of the date you chose when you bought it.
From the "Check my balance" section of my My Tignes account:
> Select one or more cards to display the information.
> Below the list of cards, the users are displayed one after the other. The cards are active when the pictograms of the activities appear under the name of each user. If nothing appears, the card is not active.
From the "Manage my holidays" section of my My Tignes account :
> Select one or more cards to display the information. Below the list of cards, you can see the validity dates.
Some activities and times are very popular, especially during the busy season. For everyone's comfort and safety, the number of places available per time slot is strictly limited (due to available equipment, infrastructure, supervisory staff and maintaining safety conditions).
As some time slots are more popular than others, do not hesitate to switch to time slots where places are available when the other slots are full.
You can cancel your booking up to 4 hours before the start of your activity. After this time, it is no longer possible to cancel your activity.
From your My Tignes account, go to "View my bookings", then click on the "Cancel" button opposite the booking concerned.
The "cancel" button will disappear if your activity starts in less than 4 hours. In this case, the credit on your card for the activity is lost and will not be carried over or refunded, as it is too late for another user to take your place.
The equipment required is provided for activities with a reservation*, except for racket sports for which hire is available on site (tennis; squash; badminton; table tennis at Tignespace).
*The Pedal'eau activity is accessible without reservation but a life jacket is provided.
Consult the Activity Map & My Tignes Map in digital format, or find these brochures in printed format at all our sales outlets, tourist offices and partner accommodation providers.
To find out all about an activity, go to the "All summer activities" web page.
Weather conditions permitting (at the discretion of the site managers on site), the activity may be maintained.
The activity may be closed at the discretion of the site managers if it becomes impossible or dangerous to take part. In this case, the corresponding token will automatically be returned to your card and can be used at another time.
If you are unable to go to an activity you have booked and you have not made a cancellation request in good time (maximum 4 hours before), the credits are lost and cannot be carried over.
My Tignes cards are personal and non-transferable. Any activity token not used before the end of the card's validity cannot be carried over, exchanged or refunded.
It's a copy of your My Tignes card that you can present instead of your card when you arrive at the activity reception desk.
Use the contact form to make your request for a My Tignes refund.
All requests must be supported by a medical certificate or other document proving that you are unable to take part in your activity.
The amount of any refund will be prorated to the number of activities used (public rate).
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