Commitment to Quality

TO MAKE YOUR HOLIDAY UNFORGETTABLE

Tignes is going the extra mile and embarking on a customer service initiative to ensure that you have an unforgettable holiday. Our aim? To offer you a 5-star service so that you get the most out of your holiday.

We will treat you liKe royalty

Can’t wait to get to Tignes? We can’t wait to welcome you! As soon as you arrive at any of our reception desks in resort, you will be met by our friendly, dynamic members of staff who have been specially trained to respond to your requests.

We will listen to you

Happy? Not happy? All your comments, suggestions and complaints will be looked into and reviewed in order to improve the services we offer:

-    Customer satisfaction surveys
-    Complaints forms
-    Comments boxes

Got a question? Let us help!

Miss out on the craziest activities in resort or special events during your stay? No chance! We make it our responsibility to give you all the information you need for a holiday that’s 100% fun and 100% relaxed:

-    Full website and smartphone/tablet-friendly site
-    Practical guides, activity maps and information on upcoming events
-    Clear publicity (posters, official Tignes Facebook page, R’Tignes Radio Station, monthly newsletter etc.)
-    Tourist information staff on hand to answer your questions.

We’re one step ahead

We are using the latest technology to offer you the best tools so that you can get the most out of your holiday:
-    High-speed WiFi
-    In the pipeline: new website, new app, new information screens etc.
-    “Twizzy” electric cars available to car-share.

As part of this approach, the “Marque Qualité TourismeTM” “(Quality Tourism Award) was awarded to the resort in March 2015. For Tignes, this means true recognition of the quality of services offered to holidaymakers and underlines the confidence you can have when organising your holiday.

To find out more, take a look at the official “Marque Qualité TourismeTM“ website (in French).

Qualité Tourisme ™ enhances our commitment to quality hospitality and services.

To obtain this mark, we have implemented a quality approach in accordance with Quality Tourism ™ criteria. in order to meet the essential requirements to satisfy holidaymakers who do us the honor of choosing our destination:

• A warm welcome
• Attentive staff
• Fluency in foreign languages
• Personalized services
• Clear and precise information
• Cleanliness and comfort guaranteed
• The discovery of a destination
• Taking into account the opinions of customers (thanks to the systematic analysis of satisfaction surveys and complaints).

Have a great holiday in Tignes!

CATEGORY I RANKING

Tignes' Toursim office is ranked in Category 1. Therefore, it is committed to: 

• Making available a welcome space and an information area easily accessible.
• Providing you with a place to sit. 
• Providing you with free local touristic information.
• Post and promote the opening hours and in at least 2 foreign languages. 
• Offering free wifi access. 
• Being opened more than 305 days per year, Saturday and Sunday included during the touristic season.
• Answering all your mails. 
• Providing you with a permanent welcome office with personel speaking at least two foreign languages. 
• Providing access to a website in several languages dedicated and adapted to mobile devices. 
• Updating daily our touristic information. 
• Posting outside our welcome desk the emergency phone numbers. 
• processing your complaints and mesuring your satisfaction. 
• Providing touristic information integrateing the new information and communication technologies (social media, mobile device, geo-localisation)