Frequently asked questions

You’ll find My Tignes sales outlets in each village and at the following activity sites:

• At the reception desk of the Plage des sports de Tignes le Lac
• At the Lavachet business site reception desk
• At the Val Claret Centre reception desk (near the start of the Tufs chairlift)

2 order collection terminals are available, located in :

• At the Plage des Sports reception desk,
• At the Val Claret Tourist Office.

You can also visit one of the My Tignes sales outlets.

No, you can buy individual tickets for each activity and access them without a My Tignes card.

There are several card formulas. Each has its own validity period and number of activities:

• 3 days /10 activities
• 7 days /20 activities
• 14 days/30 activities
• 21 days /40 activities.

Days of validity are consecutive, starting from the 1st day of use.

You can choose a card corresponding to the length of your stay, or select another formula that corresponds more closely to your wishes (for example, you can buy a 7-day card for a two-week stay).

The first day of validity corresponds to the date you chose when you placed your order.

The activation date must correspond to the first day of activity. If you arrive at the resort on Saturday, we recommend activation on Sunday, so as not to lose a day.

Log on to the app or the tignes.net website to buy your passes online

OR

Visit one of our sales outlets when you arrive in Tignes.

Visit the My Tignes online store. Proof of age will be required for a Baby or Vermeil card, to be added directly during your online purchase.

Consult our web page listing approved accommodation providers

OR

Contact your accommodation provider or rental company directly.

Your accommodation provider will send you a promotional code which will enable you to benefit from the preferential rate. Then go to the My Tignes online store to purchase your cards. On the checkout page, enter the promotional code provided by your accommodation provider.

Visit one of our My Tignes sales outlets and we’ll give you a new holder free of charge.

Visit one of our My Tignes sales outlets, where our teams will be happy to assist you.

OR

Contact the My Tignes hotline by phone

Visit the Tignes app in the My Tignes section

OR

On the Tignes website, in the My Tignes section

If you’ve never had a My Tignes account, go to your My Tignes account page and click on “I’m not yet a customer”. Then enter your email address and set your password.

From the login page, enter your e-mail address and click on the “Forgot password” button.

From the main menu of your My Tignes account, go to “Main Contact” and click on “change my password”.

Contact the My Tignes hotline by phone on +33 (0)4 79 40 29 92 – Open 7/7d from 09:00 to 12:00 and from 13:30 to 18:00

OR

Visit one of our My Tignes sales outlets, where our teams will be happy to assist you.

The main contact is the holder of the personal space from which you can manage your card(s) and book activities. The contact’s information will be linked to the corresponding My Tignes card: surname, first names and date of birth, telephone and postal details.

It is essential to enter a main contact in the “Your personal details” section of your personal space menu. Otherwise, cards cannot be activated.

These are the family members or friends who come to Tignes with you and who would also like a My Tignes card.

• 1 card = 1 contact

All these cards are managed from a single personal space: that of the “main contact”.

• 1 account = 1 or more cards

Contact information is linked to the My Tignes card: surname, first name and date of birth.

If you already have a My Tignes account, log in directly with your login details. If you have forgotten your password, click on “Forgotten password”.

If you don’t have a My Tignes personal space, follow the instructions in the order confirmation e-mail you received: either after a purchase from the online store, or after your accommodation provider has ordered the cards for you.

Visit one of our My Tignes sales outlets, where our teams will be happy to assist you.

OR

Contact the My Tignes hotline by phone on +33 (0)4 79 40 29 92

To request the deletion of your My Tignes account and your personal data, please send an e-mail to mytignes@tignes.net.

From your My Tignes account, click on “Book my activities” to display the activity schedule and book available slots.

From your My Tignes account, click on “View my bookings”. Select the people to view their reservations.

Activity bookings can only be made from the first day of validity of the card. For example, if the first day of your card’s validity is July 5, you will only be able to start booking from that day.

Either the date you have chosen is more than 2 days away, or the time slot you have chosen is full.

Reservations are only taken 2 days in advance, to avoid all activities being fully booked in the first few days of your stay. This way, everyone has the chance to take advantage.

Your card is automatically activated on the 1st day of the date you chose when you purchased it.

• From the “Check my balance” section of my My Tignes account:

→ Select one or more maps to display information.

→ Below the list of cards, users are displayed one after the other. Maps are active when the activity pictograms appear below each user’s name. If nothing appears, the card is not active.

• From the “Manage my stays” section of my My Tignes account:

→ Select one or more cards to display information. Below the list of cards, you can view the validity dates.

Certain activities and times are in high demand, especially during the busy season. For everyone’s comfort and safety, the number of places available per time slot is strictly limited (due to available equipment, infrastructure, supervisory staff and safety conditions).

Some time slots are more popular than others, so don’t hesitate to switch to times when other slots are full.

You can cancel your reservation up to 4 hours before the start of your activity. After this time, it is no longer possible to cancel your activity.

From your My Tignes account, go to “View my bookings”, then click on the “Cancel” button opposite the booking in question.

The “cancel” button disappears if your activity starts in less than 4 hours. In this case, your card credit for the activity is lost and will not be carried over or refunded, as it is too late for another user to take your place.

The necessary equipment is provided for activities with reservation*, except for racket sports for which rentals are available on site (tennis; squash; badminton; table tennis at Tignespace).

*The Pedal’eau activity is accessible without reservation, but a life jacket is provided.

Consult the Activity Plan & My Tignes Map in digital format, or find these brochures in printed format at all our sales outlets, tourist offices and partner accommodation providers.

To find out all you need to know about an activity, visit our summer activities page.

Weather permitting (at the discretion of the site managers on site), the activity can be maintained.

The activity may be closed at the discretion of the site managers, if it becomes impossible or dangerous to take part. In this case, the corresponding token will automatically be returned to your card and can be used at another time.

If you are unable to attend a booked activity and have not made a cancellation request in good time (maximum 4 hours in advance), credits are lost and cannot be carried over.

• Free shuttles: The Tignes resort offers holidaymakers a free shuttle service linking the entire resort at very regular times. A first circuit between Tignes le Lac, Le Lavachet and Val Claret. And a second circuit between Tignes 1800 and Tignes le Lac.
• Soft mobility: DOTT electric scooters are available for hire throughout the resort.

My Tignes cards are personal and non-transferable. Any activity token not used before the end of the card’s validity cannot be carried forward, exchanged or refunded.

This is a copy of your My Tignes card that you can present instead of your card when you arrive at the activity reception desk.

In the event of injury or illness, please contact your personal insurance company directly to request reimbursement for your cards or activities.