Commitment to quality
To make sure your mountain holidays are unforgettable, the resort of Tignes is committed to a quality approach to meet your expectations.
Our aim? To offer you 5-star service so that you can make the most of your stay.
We welcome you like royalty. Can’t wait to get to Tignes? We can’t wait to welcome you! From the moment you arrive at the various reception points in the resort, you can be sure of smiling, warm and dynamic staff, specially trained to meet all your expectations, whether it’s for your winter ski holiday or your summer holiday by the lake.
We are listening
Are you happy? Not happy? All your comments, suggestions and complaints are taken into account and studied in order to constantly improve the services we offer you:
- Satisfaction surveys
- Complaints forms
- Suggestion boxes
Got a question?
We’ve got the answers!Are you missing out on the craziest activities in the resort or the events organised during your stay? Not a chance! That’s why we make it a point of honour to tell you everything you need to know for a holiday that’s 100% fun, 100% zen:
- Complete website
- Mobile application
- Practical guides, activity plans and entertainment programmes
- Highlighting of key events on all the resort’s billboards, on the official Tignes Facebook page, on Radio Station R’Tignes, in the monthly newsletter, etc.
- And of course, our hosts and hostesses are always on hand to answer any questions you may have
We anticipate your needs
We stay at the cutting edge of technology to offer you the best tools to make the most of your holiday:
- Free high-speed WiFi in public areas of the resort
- Ongoing optimisation of digital tools, with plans for a modern mobile website, a 100% services and 100% intelligent mobile application, information screens, etc.
The Tignes Tourist Office undertakes to
- Provide an easily accessible reception and information area.
- Make it easy for you to get around.
- Provide you with furniture to sit on.
- Provide you with free information on the local tourist offer.
- Display and publicise its opening times in at least two foreign languages.
- Provide free Wi-Fi access.
- Be open at least 305 days a year, including Saturdays and Sundays during the tourist or entertainment season.
- Answer your letters all year round.
- Provide a permanent reception service staffed by people who speak at least two foreign languages.
- To provide tourist maps, plans and tourist guides on paper.
- Give you access to its dedicated trilingual website, adapted for consultation via on-board media.
- Distribute its tourist information, also on paper, translated into at least two foreign languages, relating to :
- all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
- monuments and cultural, natural or leisure tourist sites, which may include an indication of the usual rates, the periods and times when they are open to the public, the website and telephone and postal contact details;
- events and activities;
- emergency telephone numbers.
- Update tourist information annually.Display emergency telephone numbers outdoors.
- Present the full range of qualified accommodation in its area of operation for all customer groups.
- Give you access to classified accommodation availability.
- Handle your complaints and measure your satisfaction.
- Offer a tourist information service incorporating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Provide you with a holiday advisor.
- Guarantee that information on the local tourist offer is reliable and up to date.
